Check the Today screen status strip#
The easiest first check: open the /help page and look at the status strip at the top. If "Push notifications" shows a degraded or warn pill, the issue is on our side and we are already working on it. Nothing you do locally will fix it in that case — come back in an hour.
Check device-level permissions#
The most common cause: the browser or OS has quietly revoked permission. Apple in particular turns off web push if the app has been idle for several days.
- iOS Safari: Settings → Safari → Advanced → Website Data → kaxanta.com → Allow Notifications.
- macOS Safari: Safari menu → Settings → Websites → Notifications → find kaxanta.com → Allow.
- Chrome (any OS): chrome://settings/content/notifications → check kaxanta.com is in Allow, not Block.
- Firefox: Preferences → Privacy & Security → Permissions → Notifications → Settings.
Check app-level toggles#
Inside K A X A N T A, go to Settings → Preferences → Notifications and verify the toggles you expect are on. Three of these drive different streams:
- Qi Men open gate alerts — fire when an auspicious gate aligns with your chart.
- Evening-before low-flow heads up — fires ~16 hours before a tense day.
- Weekly reflection — fires Sunday evenings during the reflection window.
These toggles currently live in browser localStorage — they can desync across devices. If you turned them off on laptop, they might still be on for your phone. This will be fixed when preference syncing lands server-side.
Still nothing arriving?#
- Sign out and back in — forces a fresh push-subscription handshake.
- Wait 24 hours — the Qi Men and weekly streams are time-of-day scoped. You may simply not be in a notification window.
- If still silent, email [email protected] — include your device + browser + OS version and we will check your subscription row.
Was this helpful?
← Back to Help index